Zammad Alternatives

Zammad is described as 'Web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Zammad for a variety of platforms, including Web-based, Self-Hosted, SaaS, Android and iPhone apps. The best Zammad alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Freshdesk or FreeScout. Other great apps like Zammad are Zendesk, osTicket, LiveAgent and Help Scout.

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Alternatives
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Alternatives list

  1. SupportHub icon

    SupportHub

     Like

    AI customer support and webshop chatbot for ecommerce teams, with chat, ticket, and phone support across modern webshops.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • HU flagHungary
    • European Union flagEU
    SupportHub screenshot 1
    Good alternative?
     
  2. Qisutu icon

    Qisutu

     Like

    Qisutu is a free and open-source ticketing and service desk platform for professional support organizations. It includes customer and agent portals, queues, workflow automation, service and SLA management, reporting, a knowledge base and an integrated CMDB.

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Online
    Qisutu screenshot 1
    Good alternative?
     
  4. HelpDesk by Portali.Space icon

    HelpDesk by Portali.Space

     Like

    Multi-language helpdesk for EU teams: email-to-ticket, SLA with business hours, AI assistant, knowledge base. Free plan, no credit card.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • SK flagSlovakia
    • European Union flagEU
    Admin dashboard — ticket KPIs, top agents and recent activity
    Good alternative?
     
  5. Ad
    Screenshot
    HelpDesk icon
    HelpDesk

    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 sup...

    https://www.helpdesk.com
    Learn More
  6. F

    FoxDesk

     Like

    FoxDesk keeps client requests, completed work, recorded time and client reports in one workspace. Email and portal requests become tickets with an owner, priority, due date and complete history. Employees, freelancers and connected coding agents can record completed work and...

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
    • CZ flagCzechia
    • European Union flagEU
    Dashboard with team workload, recent activity and work in progress.
    Good alternative?
     
  7. Cenvero Orion icon

    Cenvero Orion

     Like

    Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Global
    Cenvero Orion screenshot 1
    Good alternative?
     
  9. initdesk icon

    initdesk

     1 like

    initdesk is an AI-powered, email-first help desk for solo founders and small teams. It turns support emails into tickets, suggests AI-drafted replies, auto-tags messages, and lets you “teach” an AI Assistant with your FAQs/docs.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    initdesk screenshot 1
    Good alternative?
     
  10. Tickiti icon

    Tickiti

     Like

    Web-based helpdesk and customer support system with a branded customer portal, multi-channel intake and a real-time workspace.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • GB flagUnited Kingdom
    Tickiti screenshot 1
    Good alternative?
     
  11. Pappice icon

    Pappice

     Like

    Pappice is a small, self-hosted, chat-style support desk. Customers open tickets from the portal; staff assign, reply, and track them.

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    • Docker
    Pappice screenshot 1
    Good alternative?
     
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