CloudTalk.io icon
CloudTalk.io icon

CloudTalk.io

Cloud-based call center software offering over 50 advanced features for customer experience, rapid setup, centralized management, CRM and helpdesk integrations, compatibility with any device, real-time customer info, performance metrics, and no hardware required.

CloudTalk Call History & Historical Reporting - View your team's call performance and all your historical call's data, and export reports for further analysis.

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Mac
  • Windows
  • Linux
  • Android
  • iPhone
  • Software as a Service (SaaS)
CloudTalk takes the chaos out of your phone support process.
CloudTalk - VoIP telephony system can be integrated with your favourite CRM, Helpdesk, and eCommerce solutions.
+3
Integrate CRM system Pipedrive with CloudTalk to boost performance of your sales team.
CloudTalk.io alternatives  
7likes
129alternatives
0articles

Features

Integrations

  1. Google Contacts icon  Google contacts
  2.  Helpscout
  3. HubSpot icon  HubSpot
  4. Zapier icon  Zapier
  5. Adobe Commerce icon  Magento
  6. Zoho icon  Zoho
  7.  Integration with E-commerce sites
  8. Shopify icon  Shopify
  9. Salesforce icon  Salesforce
  10. Freshdesk icon  Freshdesk
  11. Pipedrive icon  Pipedrive
  12. Zendesk icon  Zendesk
  13. BigCommerce icon  Bigcommerce

Features

  1.  Call Routing
  2.  Callback
  3.  Encrypted Chat
  4.  Skill based routing
  5.  VoiP Calls
  6.  Marketing Automation
  7.  Text to Speech
  8.  Call forwarding
  9.  Speech to text
  10.  Voice Recording
  11.  Data analytics
  12.  IVR
  13.  Call recording
  14.  Blacklist monitoring
  15.  Real-time analytics
  16.  Reporting
  17.  Virtual PBX
  18.  WebRTC
  19.  Voice Chat
  20.  Audio Conferencing
  21.  Click to call
  22.  Call Analytics
  23.  Speech Recognition
  24.  Encrypted VoIP calls
  25.  Call Tracking
  26.  Call Transfer
  27.  Text messaging
  28.  SMS Messaging
  29.  Dedicated phone number
  30.  SMS Reminders
  31.  Phone Dialer
  32.  Encrypted calls
  33.  Softphone
  34.  Encrypted Connection
  35.  Workflow Automation
  36.  Customer service

 Tags

CloudTalk.io News & Activities

Highlights All activities

Recent News

No news, maybe you know any news worth sharing?
Share a News Tip

Recent activities

Comments and Reviews

   
Top Positive Comment
Michal
0

I tried several different phone solutions but only CloudTalk has fulfilled all my requirements.

Lindsey Armstrong
0

Our office, and by that I mean myself, personally, went through countless management systems and we tried out all kinds of services. Finally, we found CloudTalk and thank goodness we did! It allowed us to integrate our go to services such as Google Contacts, SalesForce and Freshdesk. It's got a simple interface and it's easy to use. You don't need to watch training videos to understand the system, it's intuitive. The most important feature has been the ability to create as many custom fields as we need and then to be able to access them from multiple devices, in and out of the office. It's been a business saver!

Review from a new or low-activity account — shown here, but not counted in the app rating.
David Cacik
0

Very modern cloud phone system that works well with Pipedrive and Intercom

Official Links

AppStores & Other Links

Download from Google Play Store
Download from iPhone App Store
Page may contain affiliate links. Affiliate links never affect ranking.

What is CloudTalk.io?

CloudTalk is a smart, intuitive and easy-to-use cloud-based call centre software with 50+ advanced features designed to improve customer experience. CloudTalk is used by more than 1000 happy clients all around the world from companies as DHL, Electronic Star, Yves Rocher.

With CloudTalk, you can deliver exceptional phone support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, we will fully adapt to your needs and size of your business. You no longer need to obtain expensive hardware and hire IT administrators. Simply connect your computer, tablet or smartphone to the internet and you are good to go. All your numbers and branches are manageable from one place.

You can integrate CloudTalk with a great variety of CRM, e-commerce and helpdesk services as Helpscout, Pipedrive, Shopify, Intercom and many others with just a few clicks. Your agents then see all the relevant information about your customers, all in one place and in real-time. By integrating CloudTalk, you simplify the daily routine for your agents and increase their productivity. You may integrate CloudTalk with any desired information system via the provided CloudTalk API.

Thanks to the smart CloudTalk metrics, you can monitor and optimise the performance of your customer support and sales team.

CloudTalk.io Videos

CloudTalk.io information

AlternativeTo Categories

Social & Communications, Business & Commerce, Office & Productivity

Apple AppStore

  •   Updated 
  •   2.52 avg rating
View in AppStore

Popular alternatives

View all

Our users have written 3 comments and reviews about CloudTalk.io, and it has gotten 7 likes

CloudTalk.io was added to AlternativeTo by Ján Pustay on and this page was last updated . CloudTalk.io is sometimes referred to as CloudTalk.