Crisp

Crisp is a freshly new alternative to existing bulky live chat platforms, which focuses on:

• Chat experience (our name comes from that, support must be crispy for your visitors)
• Email to chat and chat to email (in case either the visitor or operator gets offline, we forward messages to email - you can reply directly to the email we send, and the messages will be sent back to chat - this is completely transparent)
• File sharing (via chat, and via email, as attachment)
• Simple operator collaboration (everything is realtime in apps)
• See what visitors type in real-time, so that you can plan your reply faster (makes the chat experience magic for visitors, since it's replies come so fast)
• Operator Apps (Web app is here ; Desktop apps coming soon, Mobile apps coming soon)

We'll be working on making the whole system smarter on long-term, with features such as:

• Lost user detection (we know who visit your website ; you get the list, and you can trigger a chat with any target visitor - this is currently implemented - but let's assume you get a constant flow of hundreds of users: things become unmanageable ; thus we will notify you of users who need help based on the browsing data we have about them, and some probabilistic model)
• Simple triggers (give conditions on when to trigger a chatbox open, with a simple configuration UI)
• Crisp in-app chat extension for iOS/Android apps (native extension, replicating the Crisp visitor Web client experience - it's all about unification)