Directly

On-demand customer service apps for fast-growing companies.

Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out.

Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and can cash out their rewards or donate them to one of the non-profit causes we support. Directly is free, with paid options for advanced targeting and better, faster help.

Since December 2011, thousands of Directly experts who know dozens of companies have helped over 20,000 customers with a 99 percent response rate and an average response time less than 15 minutes.

Directly is an independent community of experts and is not sponsored by any big company, although companies can informally encourage team members to sign up and help customers.

Directly is backed by True Ventures and prominent angels including Esther Dyson and is based in San Francisco.