FocalScope icon
FocalScope icon

FocalScope

An omnichannel communications platform, great for help desks and contact centers, that helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp.

- View emails, call records, and social messages within the same platform - Access call records and consolidate call summaries

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • Software as a Service (SaaS)
- Create internal discussions on support requests, with direct links to the original email request. - Add or mention teammates to the discussion as needed. - Send attachments and emoticons within the chat
- View colour-coded SLA alerts directly in the email inbox. - Advise or mentor colleagues with internal notes attached directly to emails.
+1
- Assign emails as tasks to specific team members. - Tag requests with urgency level, request type, or client name.
FocalScope alternatives  
0likes
9alternatives
0articles

Features

  1.  Extensible by Plugins/Extensions
  2.  Real time collaboration
  3.  No Coding Required
  4.  Ad-free
  5.  Auto Responder
  6.  Live Support Chat
  7.  Servicedesk
  8.  Customer service
  9.  Unified communications
  10.  Helpdesk Ticketing

 Tags

FocalScope News & Activities

Highlights All activities

Recent activities

FocalScope information

  • Developed by

    SG flagFocalScope

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $9 and $39 per month.

  • Alternatives

    9 alternatives listed

  • Badge

    Get an embeddable badge for FocalScope

  • Supported Languages

    • English
    • Chinese
    • Korean
    • Japanese
    • Malay
    • Indonesian
    • Danish
    • German

AlternativeTo Category

Business & Commerce

Apple AppStore

  •   Updated 
  •   5 avg rating
View in AppStore

Popular alternatives

View all
FocalScope was added to AlternativeTo by focalscope-marketing on and this page was last updated .
No comments or reviews, maybe you want to be first?

Official Links

AppStores & Other Links

Download from Google Play Store
Download from iPhone App Store

What is FocalScope?

FocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp. Trusted and loved by over 3000 clients.

Features:

  • Email ticketing: Boost your customer service excellence with email ticketing software from FocalScope
  • Live chat: Supercharge your online presence with live chat from FocalScope
  • AI ChatBots, EmailBots and VoiceBots: Provide instant support, round the clock with FocalScope’s AI-powered Bots based on chatGPT
  • Voice: FocalScope’s cloud-based voice and telephony system
  • Social media: Facebook, WhatsApp on a single platform
  • Knowledge base: Create a beautiful online self-service portal with common FAQs and guides
  • Hosting: Cloud, Local, or Hybrid data hosting

Additional features: • Access to all your private and departmental email, tickets, and alerts • Clear overviews of all SLA-dependent tasks & escalations • Save time with automations that reduce admin & re-organisation effort • Assign emails and tickets to yourself or your colleagues • Access to all your company’s contacts • Push notifications on mobile, wherever you are • Access to all your email notes • Access to your data even when your mobile device is not connected to the internet (data is synchronized and stored on the device itself)