Hay.chat icon
Hay.chat icon

Hay.chat

AI customer service automation that resolves tickets by executing real actions in Shopify, Zendesk, Stripe, and more. Source-available. EU hosted.

The Hay dashboard showing active agents, conversation volume, resolution rates, and top-performing agent analytics.

Cost / License

  • Subscription
  • Open Source

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
  • Self-Hosted
  • Docker
Plain-language playbooks replace visual flow builders. Configure AI agent behaviour by describing scenarios in natural language with @-mention actions to tag your documents and integrations.
Live conversation showing Hay.chat resolving an order inquiry end-to-end; looking up the order in Shopify, verifying payment on Stripe, checking shipping policies, and replying with tracking details.
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Hay.chat works alongside your existing stack; Shopify, Zendesk, HubSpot, Stripe, Magento, WhatsApp, and more. No rip and replace.
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Features

Properties

  1.  Privacy focused
  2.  Support for Themes
  3.  AI-Powered

Integrations

  1. Shopify icon  Shopify
  2. WhatsApp icon  Whatsapp
  3. Stripe icon  Stripe
  4. WooCommerce icon  WooCommerce
  5. Zendesk icon  Zendesk

Features

  1.  No Coding Required
  2.  Support for MarkDown
  3.  Ad-free
  4.  Full-Text Search
  5.  Extensible by Plugins/Extensions
  6.  Hierarchical Structure
  7.  WYSIWYG Support
  8.  Auto Responder
  9.  Live Preview
  10.  Real time collaboration
  11.  Chat Bot
  12.  Customer service
  13.  Email automation
  14.  Model Context Protocol (MCP) Support
  15.  Chatbot Builder
  16.  Team Collaboration

 Tags

Hay.chat News & Activities

Highlights All activities

Recent activities

Hay.chat information

  • Developed by

    PT flagHay.chat

  • Licensing

    Open Source and Commercial product.

  • Pricing

    Subscription ranging between $55 and $2999 per month.

  • Written in

  • Alternatives

    27 alternatives listed

  • Badge

    Get an embeddable badge for Hay.chat

  • Supported Languages

    • English
    • Portuguese
    • Spanish
    • German
    • French
    • Swedish
    • Danish
    • Dutch
    • Hungarian
    • Romanian
    • Italian
    • Greek
    • Irish
    • Ukrainian

AlternativeTo Categories

Business & Commerce, AI Tools & Services, Office & Productivity, Remote Work & Education

GitHub repository

  •  3 Stars
  •  1 Forks
  •  9 Open Issues
  •   Updated  
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Hay.chat was added to AlternativeTo by Damien Mulhall on and this page was last updated .
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Official Links

AppStores & Other Links

What is Hay.chat?

Hay is a source-available AI customer service platform for e-commerce and SaaS teams where AI resolutions are bundled into a flat monthly fee, not charged per-resolution on top of your helpdesk. Your AI gets better, your bill stays flat.

Built on the Model Context Protocol (MCP), Hay connects AI reasoning to real business system actions: processing refunds via Shopify, creating tickets in Zendesk, updating records in HubSpot, and more across 9 integrations. The architecture separates the reasoning layer from action execution, with confidence scoring and two-stage validation on destructive operations.

Playbooks are configured in plain language, not visual flow builders. Full source code is available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source). The licence permits inspection, modification, and self-hosted deployment. It restricts operating Hay as a competing hosted service.

EU-hosted managed service. Self-hosted option also available. Channels: WhatsApp, Instagram, web chat, email. Multilingual. Bundled pricing from €50/month. 30-day free trial. No credit card required.