ICTDesk icon
ICTDesk icon

ICTDesk

ICTDesk helps support teams talk to website visitors in real time and keep every conversation organized. It combines a live chat widget, an AI chatbot trained on your own site content, a shared team inbox and a ticketing system in one place.

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Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
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ICTDesk was added to AlternativeTo by Tahir Almas on and this page was last updated .
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What is ICTDesk?

ICTDesk helps support teams talk to website visitors in real time and keep every conversation organized. It combines a live chat widget, an AI chatbot trained on your own site content, a shared team inbox and a ticketing system in one place.

You can see who is browsing your site, start conversations proactively, and turn chats into tickets when an issue needs follow-up. Agents get canned replies, chat transfer and department routing. Managers get reports on response times and customer satisfaction.

ICTDesk is offered as a hosted service with a 7-day free trial. A white-label, multi-tenant edition is available for service providers who want to offer live support under their own brand.