ProProfs Knowledge Base icon
ProProfs Knowledge Base icon

ProProfs Knowledge Base

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

ProProfs Knowledge Base screenshot 1

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • Self-Hosted
  • Software as a Service (SaaS)
Alternatives  
31likes
55alternatives
0articles

Features

  1.  Knowledge Base
  2.  Knowledge Management
  3.  Knowledge Base Structuring
  4.  Employee Self service
  5.  FAQ Automation
  6.  Wiki documentation
  7.  Document templates
  8.  Self-Service Integration
  9.  Document Sharing
  10.  Wiki
  11.  Customer service
  12.  Help Center
  13.  Self-Serve Capability
  14.  Online collaboration
  15.  Integrated Search
  16.  Employee self-service portal
  17.  Document structure management
  18.  Custom Online Documents
  19.  Advance reporting
  20.  Rich Text Editor
  21.  Team Collaboration
  22.  User Management
  23.  Automated reporting system
  24. Google Analytics icon  Google Analytics Integration
  25.  Reporting

 Tags

ProProfs Knowledge Base News & Activities

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Comments and Reviews

   
Comment summary: ProProfs Knowledge Base is praised for its user-friendly interface, ease of use without requiring technical expertise, and functionality in creating FAQs, user guides, and manuals. Users appreciate features like revision history, collaboration tools with roles and permissions, and an array of templates. The software has helped reduce customer support costs and improve internal documentation processes. However, some users desire more features.
Guest
0

ProProfs Knowledge Base is one of the most simple tools we have used so far. It works smoothly across devices and offers extensive customization options. Also, there are some beautiful templates to choose from.

Review from a new or low-activity account — shown here, but not counted in the app rating.
atiqsara289
0

I needed to create product manuals for our clients to let them resolve queries on their own. I tried ProProfs Knowledge Base and absolutely loved it. The tool comes with in-built templates and an excellent editor that helped us create well-organized product manuals for our clients.

Review from a new or low-activity account — shown here, but not counted in the app rating.
amodnazirkar
1

Simple Interface and resourceful Information.

Amit Yadav
3

Using this software from Last year, It helps you with the ability to create online documentation, user guides, manuals, FAQs, help sites easily with an amazing interface.

S. Chandra
1

Best for Creating Software Documentation

The tool is very user-friendly. It doesn’t require expertise in a particular language, be it HTML or any other. So I didn’t find any issue while using it. My technical team used it to create software documentation and we are quite happy with its performance. A thumbs up to ProProfs Knowledge Base software.

Review from a new or low-activity account — shown here, but not counted in the app rating.
Isabella Canzini
2

It helped me create an online internal knowledge base for my employees. Features are awesome. A major part of the credit goes to this software as it helped us develop an in-house platform where the workforce can share and update knowledge and stay connected with different teams.

Morris thomsan
3

The software is simple to use and to some extent I was relieved, as it doesn’t require any installation or coding from our end. Although it would have been better if it offered more features, yet I am happy as the IT documentation I could create has received positive feedback from my clients.

7 of 10 comments

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Official Links

What is ProProfs Knowledge Base?

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

ProProfs Knowledge Base information

  • Developed by

    Unknown

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $49 and $79 per month.

  • Rating

    Average rating of 4.8

  • Alternatives

    55 alternatives listed

  • Badge

    Get an embeddable badge for ProProfs Knowledge Base

  • Supported Languages

    • English

Our users have written 10 comments and reviews about ProProfs Knowledge Base, and it has gotten 31 likes

ProProfs Knowledge Base was added to AlternativeTo by ProProfs on and this page was last updated . ProProfs Knowledge Base is sometimes referred to as ProProfs KnowledgeBase, HelpIQ.