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SmarterTrack icon

SmarterTrack

Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation.

SmarterTrack screenshot 1

Cost / License

  • Pay once
  • Proprietary

Application type

Platforms

  • Windows
  • Online
  • Self-Hosted
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Features

  1.  Reporting
  2.  Community management
  3.  SLA
  4.  Helpdesk Ticketing
  5.  Client Portal
  6.  Knowledge Base
  7.  Knowledge Management
  8.  Live Support Chat
  9.  Issue Tracking

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SmarterTrack was added to AlternativeTo by Tim Uzzanti on and this page was last updated .
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Official Links

What is SmarterTrack?

SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

Whether you’re a sole proprietor or enterprise organization, SmarterTrack offers a suite of tools that can help you improve and maintain exceptional customer service. From ticketing to live chat, self-service features to task management, everything is available for you and the people you serve.

Available as an on-premise installation or as a hosted service, there are multiple options and licensing levels to fit any need. SmarterTools even offers a fully-functional free version for single agent needs or as test installations.

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