Ticketing As A Service

Ticketing As A Service is a Certified Microsoft Teams Ticketing System that allows you to boost your company efficiency and productivity by managing your service desk incidents & requests.

Requests to other Teams can easily be forgotten or lost among other tasks, leading to poor service and waste. By rolling out a Ticketing App in your company, you empower your Teams to deliver great services to the rest of the employees.

KEY BENEFITS:

• Keeps Records and keeps you Organized
• Helps Prioritize Requests
• Creates Easy Communication
• Accelerates Resolution
• Tracks Time which enables Performance Analysis

BENEFITS FOR MANY TEAMS: The Ticketing App is NOT ONLY for the IT Team. No matter what your industry is and company size, any Team that provides an internal service to the rest of the employees can benefit from a Ticketing App. Here are few examples:

• HR team: raising claims / submitting questions such as leave request balance, about insurance benefits
• Marketing team: submitting requests such as creation of new marketing tool, design
• Legal team: submitting request such as drafting / reviewing contract
• IT Help desk: submitting requests / issues / incidents such as bug in a software, trouble with the printer, purchase of new laptops

KEY FEATURES:

• Raise a ticket and manage it until resolution
• Instant notification through Chat
• Due Date Alert, Idle Ticket Alert and Service Level Agreement (SLA) Alert
• Assign Ticket Automatically based on rules
• Tickets are confidential to other users
• Add Custom Fields in the Ticket Form
• Support users outside of your Teams org using email
• Dashboard and XL/CSV Export
• Create as many Ticketing instances you need (IT, HR, Customer care, etc.)
• Unlimited Users
• Support multi-languages (English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherland, Hindi)

FEATURES INTEGRATED WITH MICROSOFT TEAMS: Team members can raise tickets and Team owners would be able to view all the tickets and manage queries to the respective Team where app is installed.

Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed since inception to work within Microsoft Teams, which brings a?set of unmatched benefits:

• Simple & Intuitive UI
• Multi-Channels
• Chat Notifications
• Web, Desktop, Tablet & Mobile App Ready
• Microsoft Single Sign-on
• Ready for Analytics

To know more about the app, visit: https://www.teamswork.app/best-microsoft-teams-ticketing-service-desk