AI Service Desk

AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Aisera provides AI Service Experience solutions for enterprises to automate IT tasks and workflows with Conversational AI and RPA.

Features:

• 200+ integrations to ticketing, knowledge, and IAM systems
• 1000+ pre-trained workflows for task automation
• Conversational AI with 5B+ intents
• Omnichannel support (web portal, chat, email, voice, mobile app)
• Auto-classification and routing through TicketIQ
• Next-best actions for agents to resolve tickets

Benefits:

• Reduce your service costs by up to 90%
• 65-80% Self-Service resolutions on Day 1
• Improve user productivity by 80%
• Improve First Call Resolution (FCR) by 80%

Aisera by the Numbers:

• 50M Users on AI Service Management (AISM) platform
• 45s - Average resolution time
• $200M Dollars Saved across all users
• 1.1B Total conversations on Aisera’s platform
• 1s - First call response (FCR) time