ContextSmith is described as 'Turns emails into customer insights, empowering customer success and services teams to upsell more, reduce risks, and scale faster with less manpower' and is an app. There are more than 10 alternatives to ContextSmith for a variety of platforms, including Web-based, iPhone, SaaS, Android and iPad apps. The best ContextSmith alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Engati or Raiseaticket. Other great apps like ContextSmith are Smartsheet, Trengo, Inforobo and AzureDesk.
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
United States
Smartsheet is a web-based project management, task management and work collaboration software.
United States
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Netherlands
EU
Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.
United States
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
India
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
MaltaEU
United States
Best Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so no need any programming skill.
Bangladesh
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
United States
Russia
