Libredesk
8 likes
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Features
Properties
- Privacy focused
- Lightweight
Features
- No Tracking
- Ad-free
- No registration required
- AI-Powered
- Canned responses
- Task Automation
- Helpdesk Ticketing
- Task assignments
- Team Collaboration
Tags
- customer-satisfaction-survey
- granular-permission-setting
- Ticketing
- Customer Support
- customer-satisfaction
Libredesk News & Activities
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elias-anttalainen added Libredesk as alternative to Easybook - Live Chat & AI Chatbot
vingt4sur7 added Libredesk as alternative to 24sur7.support
bkorous added Libredesk as alternative to helpNINJA AI
Libredesk information
Developed by
Abhinav RautLicensing
Open Source (AGPL-3.0) and Free product.Written in
Alternatives
41 alternatives listedSupported Languages
- English
AlternativeTo Categories
Business & Commerce, Office & Productivity, Remote Work & EducationGitHub repository
- 2,101 Stars
- 133 Forks
- 48 Open Issues
- Updated
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What is Libredesk?
Open source, self-hosted customer support desk. Single binary app.
Features:
- Multi Inbox: Libredesk supports multiple inboxes, letting you manage conversations across teams effortlessly.
- Granular Permissions: Create custom roles with granular permissions for teams and individual agents.
- Smart Automation: Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
- CSAT Surveys: Measure customer satisfaction with automated surveys.
- Macros: Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.
- Smart Organization: Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.
- Auto Assignment: Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
- SLA Management: Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
- Business Intelligence: Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins.
- AI-Assisted Response Rewrite: Instantly rewrite responses with AI to make them more friendly, professional, or polished.
- Command Bar: Opens with a simple shortcut (CTRL+k) and lets you quickly perform actions on conversations.