UserEcho is described as 'Gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to UserEcho for a variety of platforms, including Web-based, SaaS, iPhone, Android and Windows apps. The best UserEcho alternative is Freshdesk, which is free. Other great apps like UserEcho are Zendesk, UserVoice, UseResponse and LiveAgent.
Turns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.
India
UserPowered is a web-based tool to collect and manage user's feedback, building up the connection with loyal customers.
United States
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Suggested is a feature request tracking tool, designed to make it easy for your customers to submit new ideas. It simplifies the process of managing all feedback in one place.
Simple, effective web-based customer feedback management system, forums, help desk software and support ticket system, empowering customer support.
United Kingdom
All Our Ideas is a research project that seeks to develop a new form of social data collection by combining the best features of quantitative and qualitative methods. Using the power of the web, we are creating a data collection tool that has the scale, speed, and quantification...
Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
Hey,listen! lets you collect ideas and feedback from your customers. They can like the ideas so you can see which features the majority of your clients want!.
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.
United States
A free feedback management tool that allows you to capture, manage and organize your customer feedback, feature requests, and bug reports.
Public Roadmaps and Customer Feedback Management Platform. Share your product roadmap with your users and collect upvotes and feature proposals. Keep track of who needs what and close the feedback loop once shipped. Integrates to your tech stack.
United States
The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package.
