Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch, LiveAgent, osTicket and UseResponse.

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Alternatives
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Alternatives list

  1. BlueTickets icon

    BlueTickets

     Like

    BlueTickets is an email ticketing system for small businesses and startups, organizing support requests from emails, web forms, mobile apps, or agent notes into one dashboard. It automates ticket creation, assigns clear ownership, and flags urgent issues automatically.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Easy to use interface, intuitive but comprehensive with automations to simplify the workflow.
    Good alternative?
     
  2. Really Simple Support icon

    Really Simple Support

     Like

    Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Embeddable support form in your website
    Good alternative?
     
  4. Tickiti icon

    Tickiti

     Like

    Web-based helpdesk and customer support system with a branded customer portal, multi-channel intake and a real-time workspace.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • GB flagUnited Kingdom
    Tickiti screenshot 1
    Good alternative?
     
  5. Ad
    Screenshot
    Freshdesk icon
    Freshdesk

    Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, s...

    https://www.freshworks.com
    Learn More
  6. Selvo icon

    Selvo

     Like

    Selvo is help center software for SaaS teams. It helps companies with 5 to 50 employees build customer-facing knowledge bases that look professional out of the box.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Selvo screenshot 1
    Good alternative?
     
  7. AskYura icon

    AskYura

     Like

    Ask it "Where's my order?" or "Can I get a refund?" and it checks your backend, runs the approval, updates inventory, issues the refund, and tells the customer - end to end, no human needed.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    ai chatbot for dropshipping
    Good alternative?
     
  9. Omnistra icon

    Omnistra

     Like

    AI workforce platform for commerce: voice and messaging agents that answer customers, run order operations and drive outbound sales in 60+ languages.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • BD flagBangladesh
    Order OS: the live catalog, customers, confirmed orders and active carriers in one workspace, so every AI agent only sells what is actually in stock.
    Good alternative?
     
  10. HelpFred icon

    HelpFred

     Like

    HelpFred is an AI-first autonomous support agent that handles email inboxes automatically. It learns brand voice and policies from existing data to draft or send 24/7 responses.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • DK flagDenmark
    • European Union flagEU
    HelpFred screenshot 1
    Good alternative?
     
  11. RagLeap icon

    RagLeap

     Like

    Self-hosted AI Business Manager with WhatsApp automation, Voice AI, Email management and RAG for businesses in 222+ languages.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  12. F

    FoxDesk

     Like

    FoxDesk keeps client requests, completed work, recorded time and client reports in one workspace. Email and portal requests become tickets with an owner, priority, due date and complete history. Employees, freelancers and connected coding agents can record completed work and...

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
    • CZ flagCzechia
    • European Union flagEU
    Dashboard with team workload, recent activity and work in progress.
    Good alternative?
     
  13. SupportSyndicate icon

    SupportSyndicate

     Like

    SupportSyndicate automates repetitive customer support queries across web, email, and WhatsApp by using AI and real-time business data to reduce ticket volume and support workload.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    Homepage Hero
    Good alternative?
     
  14. Desk365 icon

    Desk365

     Like

    Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Microsoft Teams
    • Software as a Service (SaaS)
    • US flagUnited States
    Desk365 screenshot 1
    Good alternative?
     
  15. REI3 Tickets icon

    REI3 Tickets

     Like

    Manage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.

    21 REI3 Tickets alternatives

    Cost / License

    • Freemium
    • Open Source (MIT)

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    • Docker
    • DE flagGermany
    • European Union flagEU
    REI3 Tickets screenshot 1
    Good alternative?
     
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