Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch, LiveAgent, osTicket and UseResponse.
Digibell is a smart bell requiring no installation or hardware other than a smartphone & a QR code. Ideal on home and shop doors, restaurants tables, vehicles, luggage and other items. Get notified wherever you are. Never miss a visitor again.
Türkiye
Let your users give feedback anywhere, anytime. With our solution, you can install a custom feedback button on your site and our screenshot functionality allows your users to simply select the part of your website they want to give feedback on.
United States
A lightweight Windows tool for managing support tickets via email (IMAP/SMTP) with a local SQLite or SQL Server database.
Generates individualized email replies in your writing style from imported messages without inbox access, supports screenshots, briefs, translation in 60+ languages, encrypted storage, business terms panel, tone controls, templates, spell check, and more.
Ireland
EU
SupportLayer is a helpdesk and live chat platform built for teams that are tired of paying Zendesk or Freshdesk prices just to unlock the features they actually need.
Tick& is a free, open-source and self-hostable ITSM ticketing platform designed for internal service desks: IT departments, public-sector IT services, and shared support teams. IT asset management is deliberately out of scope — there is no hardware inventory or license...
FranceEU
A right-sized helpdesk for freelancers and small dev shops, with a branded client portal, billable-hours tracking, and a built-in AI assistant.
United States
Gruvi is customer support software built for teams who need a simple, fast support inbox with built in AI that you can set up without days of configuration.
United Kingdom
Service desk for MSPs & agencies. Per-client-space pricing (agents free), a dedicated PostgreSQL database per client, white-label portals, Docker self-hosting.
RomaniaEU
GetSmily’s software allows companies to measure the emotional engagement of their stakeholders (customers, partners, visitors) right from their websites thanks to a widget collecting user feedback and web analytics.
BelgiumEU
Emojics is a revolutionary tool that helps all kinds of web sites to collect feedback and leads, analyzing the sentiment reaction of users.
