Astuto is a free, open source, self-hosted customer feedback tool. It helps you collect, manage and prioritize feedback from your users. You can self-host your own instance or rely on a paid cloud subscription.
Zendesk Alternatives
Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.
Alternatives list
Let your users give feedback anywhere, anytime. With our solution, you can install a custom feedback button on your site and our screenshot functionality allows your users to simply select the part of your website they want to give feedback on.
GetSmily’s software allows companies to measure the emotional engagement of their stakeholders (customers, partners, visitors) right from their websites thanks to a widget collecting user feedback and web analytics.
Emojics is a revolutionary tool that helps all kinds of web sites to collect feedback and leads, analyzing the sentiment reaction of users.
YourGPT is an all-in-one AI platform built for business automation. It helps companies automate customer support, sales, and internal operations using powerful AI agents. With no-code tools, teams can build, train on their own business data, and deploy AI across multiple...
BlueTickets is an email ticketing system for small businesses and startups, organizing support requests from emails, web forms, mobile apps, or agent notes into one dashboard. It automates ticket creation, assigns clear ownership, and flags urgent issues automatically.
Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.
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Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
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- Paid
- Proprietary
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- Online
- Microsoft Teams
- Software as a Service (SaaS)
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BizMagnets helps mid-market businesses manage support, service, and field ops over WhatsApp with structured ticketing and automated workflows.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- iPhone
- Android
24 Engrana alternativesAutomates WhatsApp, Instagram & Facebook messaging for appointment-based businesses (instant replies, confirmations, reminders, and review requests).
5 Aidly alternativesAI-powered email support that drafts perfect customer responses instantly. Native Shopify integration with order history in every ticket.
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