Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch, LiveAgent, osTicket and UseResponse.
Inboto is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. Boost productivity, reduce response times by 90%, and streamline workflows with intelligent automation.
United States
Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.
Germany
EU
Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
United States
Feedback Button is a lightweight & unobtrusive feedback widget for collecting customer feedback directly from your website.
Reduce the time, effort, and cost involved with monitoring dynamic applications by providing both IT and the business with real-time insight into application performance and its impact on user behavior — across physical and cloud environments, the internet, corporate networks...
Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.
United Kingdom
Sidequest makes you love your helpdesk again, by combining the reliability of traditional ticketing systems and the ease of use of modern task managers inside Slack. It allows your workspace members to create tasks in public or private support channels, but also for each other...
GermanyEU
A trustworthy, cloud-based customer support software for any businesses of any size. Keep track of your customer interactions and problem-solving processes in one place.
System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices.
India
