Genesys is described as 'Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering' and is a Text to Speech service in the social & communications category. There are more than 25 alternatives to Genesys for a variety of platforms, including Linux, Web-based, SaaS, Mac and Windows apps. The best Genesys alternative is Freshdesk, which is free. Other great apps like Genesys are Asterisk, Live Assist for Microsoft Dynamics 365, FreePBX and Yate - Yet Another Telephony Engine.
Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
Asterisk is an open source framework for building communications applications. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions.
An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.
FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server.
Yate is a softswitch (concept of separating the network hardware from network software).
Wazo is mainly an IPBX that provides communication services such audio, video, and instant messaging based on the use of standard network technologies such as the TCP/IP protocol. It is interoperable with most market telephony systems and gives users access to flexible and...
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
More than a PBX, with Elastix you can communicate with your customers through voice, video and live chat from anywhere. Built-in video conferencing, website live chat and smartphone apps, ensure your agents remain productive through one unified mobile solution.
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
Aspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform software to offer enterprise-class features with retail like simplicity.
The voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.
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