HelpShift Alternatives

HelpShift is described as 'Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app' and is a customer feedback manager in the business & commerce category. There are more than 50 alternatives to HelpShift, not only websites but also apps for a variety of platforms, including iPhone, Android, Windows and Mac apps. The best HelpShift alternative is Freshdesk, which is free. Other great sites and apps similar to HelpShift are Zendesk, UserVoice, UseResponse and WoltLab Suite.

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Alternatives
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Alternatives list

  1. DeskXpand icon

    DeskXpand

     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software
    Good alternative?
     
  2. Inforobo icon

    Inforobo

     2 likes

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  4. AzureDesk icon

    AzureDesk

     1 like

    Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

    170 AzureDesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Chrome OS
    • Self-Hosted
    • US flagUnited States
    AzureDesk screenshot 1
    Good alternative?
     
  5. Ad
    Screenshot
    Zoho Desk icon
    Zoho Desk

    Centralizes customer requests from various communication channels, features multi-brand self-service portals and automated knowledge base, uses AI-driven ticket analysis, sentiment tracking, hierarchy mirroring, and supports coll...

    https://www.zoho.com
    Learn More
  6. UserRules icon

    UserRules

     2 likes

    Simple, effective web-based customer feedback management system, forums, help desk software and support ticket system, empowering customer support.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • GB flagUnited Kingdom
    UserRules screenshot 1
    Good alternative?
     
  7. ClickDesk icon

    ClickDesk

     14 likes

    ClickDesk offers a magic box of live chat, voice chat, help desk and social toolbar for websites. ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • US flagUnited States
    ClickDesk screenshot 1
    Good alternative?
     
  10. Casengo icon

    Casengo

     3 likes

    We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and affordable social customer support software with great...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Good alternative?
     
  11. K

    KISSInsights

     1 like

    KISSInsights Survey System.

    Cost / License

    • Paid
    • Proprietary

    Alerts

    • Discontinued

    Platforms

    • Online
    Good alternative?
     
  12. Engati icon

    Engati

     2 likes

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
    • IN flagIndia
    Engati screenshot 1
    Good alternative?
     
  13. Feature Upvote icon

    Feature Upvote

     3 likes

    Build your product roadmap by allowing your customers to suggest and upvote features they want to see in your product. Customers add suggestions without signing up for an account. Anyone can upvote an approved suggestion with a single click.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • ES flagSpain
    • European Union flagEU
    Upvote suggestion, add a comment
    Good alternative?
     
  14. Raiseaticket icon

    Raiseaticket

     3 likes

    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    • MT flagMalta
    • European Union flagEU
    Raiseaticket screenshot 1
    Good alternative?
     
  15. H

    Helpdesk Pilot

     1 like

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
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