Jira Service Management is described as 'Platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions' and is a it service management software in the business & commerce category. There are more than 25 alternatives to Jira Service Management for a variety of platforms, including Web-based, SaaS, Android, Windows and iPhone apps. The best Jira Service Management alternative is Plane, which is both free and Open Source. Other great apps like Jira Service Management are Freshdesk, Zendesk, GLPI and monday service.
Open source alternative supporting project management, issue and task tracking, custom workflows, Kanban, list, calendar views, analytics, imports, secure encryption, Slack and GitHub integrations, Agile and Waterfall frameworks, and advanced customization.
Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.
KaliaOps is a multi-tenant SaaS platform for IT Service Management (ITSM) and Configuration Management Database (CMDB) designed for European businesses.
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
Starhive is an asset management and CMMS system that helps you track and maintain everything. By unifying your assets, inventory, and tasks in one place you can always stay one step ahead of critical to-dos and bring order to chaos.
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
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Starhive is a good alternative, especially went wanting to track assets in JSM. JSM Assets is very expensive and a bit limited whereas Starhive is very open. It also integrates with any version of Jira Cloud so you can add assets to Jira Software tickets too.