BMC Helix Operations Management is described as 'Reduce the time, effort, and cost involved with monitoring dynamic applications by providing both IT and the business with real-time insight into application performance and its impact on user behavior — across physical and cloud environments, the internet, corporate networks' and is an app. There are more than 25 alternatives to BMC Helix Operations Management for a variety of platforms, including Web-based, Windows, SaaS, Linux and Android apps. The best BMC Helix Operations Management alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Splunk or Helpy.io. Other great apps like BMC Helix Operations Management are ServiceNow, JXplorer, Trengo and Inforobo.
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
United States
Splunk is software that provides unique visibility across your entire IT infrastructure from one place in real time. Only Splunk enables you to search, report, monitor and analyze streaming and historical data from any source.
United States
Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
United States
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
JXplorer is an open source LDAP browser originally developed by Computer Associates' eTrust Directory development lab. It is a standards-compliant general purpose LDAP browser that can be used to read and search any LDAP directory, or any X500 directory with an LDAP...
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Netherlands
EU
Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.
United States
SharePath RUM (real user monitoring) Express provides a real-time view into the actual experience of your end-user, including availability, response times and service levels. This free, enterprise-class software helps isolate problems and pinpoint bottlenecks in your data...
Israel
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
India
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
MaltaEU
ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence platform analyzes all L2-L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility...
