Freshdesk Alternatives
Freshdesk is described as 'Streamlines ticket management with multichannel support, advanced automation, SLA tracking, analytics, self-service options, team collaboration, AI, and security' and is a very popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Freshdesk for a variety of platforms, including Web-based, SaaS, iPhone, Android and iPad apps. The best Freshdesk alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Freshdesk are Deskhero, HESK, Zendesk and osTicket.
Alternatives list
Ruby Relay pipes your website's live chat straight into Slack, with unlimited seats and flat monthly pricing, so your team replies from the tool they already have open.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
- Wordpress
United States
21 REI3 Tickets alternativesManage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.
Germany
EU
+4
Automates WhatsApp, Instagram & Facebook messaging for appointment-based businesses (instant replies, confirmations, reminders, and review requests).
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
Spain- EU
AI-powered chat widget that answers visitor questions by learning from your own website content... no manual training required!.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- United States
+1
SupportSyndicate automates repetitive customer support queries across web, email, and WhatsApp by using AI and real-time business data to reduce ticket volume and support workload.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
- United States
Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
+1
BDLP Desk is a shared email helpdesk that turns Gmail and IMAP inboxes into assignable support tickets, helping teams manage customer communication efficiently without per-user mailboxes.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
South Africa
+8
CustoQ is built to boost conversions and customer clarity through instant, AI-powered support. Designed for small and medium-sized businesses and agencies, it provides 24/7 automated assistance that cuts down tickets and improves engagement.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
United Kingdom
+2
Voice AI for websites — visitors speak, and AnveVoice answers, navigates pages, and fills forms via agentic DOM actions across 50+ languages.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
India
+9
WhatsDesk is a WhatsApp-based customer support and sales automation platform that converts chats into organized support tickets and helps teams manage customer communication efficiently.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
- India
Bangladesh
