Help Scout Alternatives

Help Scout is described as 'Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Help Scout alternative is Libredesk, which is both free and Open Source. Other great apps like Help Scout are FreeScout, Freshdesk, osTicket and Zendesk.

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Alternatives list

  1. Hiver icon
     1 like

    Transform Gmail into a powerful team tool for Shared Inboxes. Manage access, delegation, and monitoring of emails with task tracking, personalized responses, and alerts for shared mailbox activity.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Google Chrome
    • Gmail
     
  2. Zoho Desk icon
     2 likes

    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

    86 Zoho Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  3. Zammad icon
     35 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    42 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
     
  4. OpenSupports icon
     7 likes

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

    Cost / License

    Application type

    Platforms

    • Self-Hosted
     
  5. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  6. JitBit Helpdesk icon
     33 likes

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad
     
  7. Kbee icon
     1 like

    Kbee extends Google Docs to create a professional knowledge base without compromising the authoring experience.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Chrome OS
    • Software as a Service (SaaS)
     
  8. Knowledge platform organizes support, product, and service information with customizable branding and multimedia-rich articles. Enables self-service via a help center, integrates with chat tools, provides analytics, and supports 24/7 access to resources for teams and customers.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • UNIX Web Browser
    • LiveChat
    • Software as a Service (SaaS)
     
  9. Reamaze icon
     28 likes

    Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
     
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    1
    Comments about Reamaze as an Alternative to Help Scout
    parkhaewoon93
    Positive
    0

    Much better chat integration

    Reamaze icon
    Reamaze icon
    • Reamaze is Paid and ProprietaryHelp Scout is also Paid and Proprietary
    • Reamaze is CustomizableHelp Scout is not according to our users
  10. User.com icon
     30 likes

    User.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like live chat, in-app messages, mailing, marketing automation, CRM, and user tracking.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • iPad
     
  11. Document360 icon
     13 likes

    AI-powered platform for efficiently creating, organizing, and managing knowledge bases, product documentation, user manuals, and SOPs, featuring customizable themes, real-time team collaboration, advanced version control, and multi-language support for global use.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
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