Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
Help Scout Alternatives
Help Scout is described as 'Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Help Scout alternative is Libredesk, which is both free and Open Source. Other great apps like Help Scout are FreeScout, Freshdesk, osTicket and Zendesk.
Alternatives list
Jelly is a shared email solution that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether a help desk or a community platform, Jelly will help your team focus on the conversations that matter, and save you some money in the process.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
+1
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Microsoft Teams
- Software as a Service (SaaS)
+1
Send & Receive emails in Trello, where you can collaborate and get more done. For email help desks, CRM, workflow and automation. Add the Power-Up in Trello, then connect Trello to a shared email address like hello@example.com.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Trello
- Software as a Service (SaaS)
Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
+6
Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.
+1
For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.
+8
SupportYard is perfect for entrepreneurs and small business who can't keep up with all the customer emails they receieve. Now you can keep all emails in one place and assign your team members to answer from the shared email account.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
+1
5 Aidly alternativesAI-powered email support that drafts perfect customer responses instantly. Native Shopify integration with order history in every ticket.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.
+5
The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
+5
Email automation + CRM designed to spark conversations: personalize emails and automate follow-ups to turn leads into clients.
United States
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