Help Scout Alternatives

Help Scout is described as 'Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Help Scout alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Help Scout are Freshdesk, osTicket, HelpDesk by LiveChat and Zendesk.

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Alternatives
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Alternatives list

  1. Mioot icon

    Mioot

     Like

    Mioot Live Chat Software is a leading customer support solutions provider includes live chat, Live Chat software, Live Support, live help, Live Help Software, online chat help, online website support software.

    59 Mioot alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    Mioot screenshot 1
    Good alternative?
     
  2. H

    HelpMaster

     2 likes

    If your business needs to log, track, manage, automate and escalate support issues, then please read on.

    109 HelpMaster alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    Good alternative?
     
  4. SmarterTrack Help Desk 7 icon

    SmarterTrack Help Desk 7

     Like

    SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...

    111 SmarterTrack Help Desk 7 alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • US flagUnited States
    SmarterTrack Help Desk 7 screenshot 1
    Good alternative?
     
  5. Ad
    Screenshot
    Helpwise icon
    Helpwise

    Shared inbox for teams handling group email accounts, featuring internal thread chats, email assignment, workflow automation, integrations with business apps, role-based controls, templates, analytics, tracking tools, multi-chann...

    https://helpwise.io
    Learn More
  6. UserDeck icon

    UserDeck

     Like

    UserDeck provides embedded support software that works with your existing website.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    UserDeck Guides widget
    Good alternative?
     
  7. HelpSumo icon

    HelpSumo

     Like

    HelpSumo Help Desk Software is a powerful, affordable web help desk . Enhance customer support by our help desk software via ticket support, live chat, email-ticket and self-service knowledge base.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    Helpsumo comes with Responsive design.
    Good alternative?
     
  9. KronoDesk icon

    KronoDesk

     Like

    Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction.

    107 KronoDesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • US flagUnited States
    Help desk ticketing
    Good alternative?
     
  10. AnswerMage icon

    AnswerMage

     Like

    AI-powered chat widget that answers visitor questions by learning from your own website content... no manual training required!.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • US flagUnited States
    Landing Page
    Good alternative?
     
  11. EasyDesk icon

    EasyDesk

     Like

    EasyDesk is a cloud-based ticketing and customer support platform that centralizes email, chat, and social conversations into one dashboard to help teams respond faster and work more efficiently.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • NO flagNorway
    Unified ticket screen showing customer conversation, status, and priority in one dashboard.
    Good alternative?
     
  12. jiLiveChat icon

    jiLiveChat

     Like

    jiLiveChat is click-to-call widget that lets you communicate with your visitors to build trust, resolve support issues, and add a human touch to your brand.

    138 jiLiveChat alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • GB flagUnited Kingdom
    jiLiveChat screenshot 1
    Good alternative?
     
  13. Zoho Teaminbox icon

    Zoho Teaminbox

     Like

    Zoho Teaminbox is a shared inbox tool for team collaboration and transparency.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Internal Discussions
    Good alternative?
     
  14. Fluent Support icon

    Fluent Support

     Like

    The fastest, most versatile, and feature-rich WordPress support and customer ticketing plugin.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    • web hosting
    • Wordpress
    • BD flagBangladesh
    Ticket Dashboard
    Good alternative?
     
  15. 24sur7.support icon

    24sur7.support

     Like

    An AI-powered virtual concierge designed specifically for vacation rental owners and property managers.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
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