Help Scout is described as 'Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Help Scout alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Help Scout are Freshdesk, osTicket, HelpDesk by LiveChat and Zendesk.
Tired of lost emails, scattered conversations, and missed follow-ups? Aidlify brings everything together in one easy-to-use helpdesk. Emails and contact form submissions become organized tickets you can quickly assign, tag, and prioritize.
Stop answering calls blindly. Phone Monster transforms your incoming calls into data-driven opportunities by providing instant context for every conversation. Designed for solo entrepreneurs, sales teams, and customer support, Phone Monster bridges the gap between your...
WordPress chatbot plugin with FAQ-first automation and AI fallback via ChatGPT, Claude, Gemini, and Groq. No complex setup, no monthly fees.
Sweden
EU
An AI-powered chat widget that answers instantly, learns from your content, and hands things off to your team when needed. Add it to your site in minutes and give your visitors the help they want.
United States
A self-hosted customer help desk and product feedback platform with unlimited employees for a flat license fee. A unified, budget-friendly alternative to Zendesk, UserVoice, and Help Scout.
United Kingdom
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Jelly is a shared email solution that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether a help desk or a community platform, Jelly will help your team focus on the conversations that matter, and save you some money in the process.
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
United States
Send & Receive emails in Trello, where you can collaborate and get more done. For email help desks, CRM, workflow and automation. Add the Power-Up in Trello, then connect Trello to a shared email address like hello@example.com.
Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
QuantumDesk is an AI-native customer support platform that helps businesses automate resolve support requests, assist agents with intelligent workflows, and scale customer support operations without increasing team size. It centralizes conversations into a single workspace.
India
