Richmond ServiceDesk icon
Richmond ServiceDesk icon

Richmond ServiceDesk

Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.

Richmond ServiceDesk screenshot 1

Cost / License

  • Paid
  • Proprietary

Application type

Platforms

  • Windows
  • Self-Hosted
  • Internet Explorer
  • Google Chrome
  • Microsoft SQL Server
  • Safari
  • Firefox
Track SLA performance and other key metrics.
Track, group, and filter your Incidents.
+5
Record service offerings, set incident thresholds which automatically update the status, and inform users through the Customer Service Portal homepage.
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Features

  1.  Incident Management
  2.  Asset Management
  3.  Change Management

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What is Richmond ServiceDesk?

Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.

  • Automate ticket logging via monitored email addresses and respond to users directly within the service desk.

  • Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.

  • Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.

  • Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.