ServiceNow Alternatives

ServiceNow is described as 'Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business' and is a it service management software in the office & productivity category. There are more than 100 alternatives to ServiceNow for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best ServiceNow alternative is Clappia, which is free. Other great apps like ServiceNow are Freshdesk, Zendesk, GLPI and KaliaOps.

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Alternatives
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Alternatives list

  1. Self-hosted help desk and ticketing system for IT support teams and anyone who needs to handle requests as tickets. Buy once per major version: no subscription, no per-agent fees. Runs on your own server or VPS, your data stays with you. Free 30-day trial with the full feature set.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Docker
    Good alternative?
     
  2. DigitalCore unifies service data from fragmented systems into a single real-time dashboard, enabling service leaders to make strategic decisions in minutes instead of days.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  3. SupportPal icon
     1 like

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...

    143 SupportPal alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    Good alternative?
     
  4. BoldDesk icon
     Like

    BoldDesk is a cloud-based, modern help desk software that can handle a variety of customer support tasks. You can manage support requests, collaborate with customers and teammates, automate repetitive tasks, and improve customer satisfaction.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    Good alternative?
     
  5. IT asset management including full asset lifecycle from procurement, receiving through to disposal and obsolescence with superfast agentless discovery, software asset management, contract management, spares, storage, barcoding and financials.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
    Good alternative?
     
  6. Loggle icon
     Like

    We’re a technology company that delivers unique solutions to smart businesses. We have over a decade of experience in the IT industry, specializing in Web and mobile applications.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  7. Excalibur is an enterprise Request & Portfolio Management platform designed to manage the complete IT demand lifecycle — from request intake to project delivery.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Good alternative?
     
  8. Whether your focus is delivering core service and asset management, broadening your service management offering to new processes, departments or lines of business, reducing service escalations and accelerating incident resolution through intelligent automation, or any...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  9. KANAP icon
     1 like

    The IT Department's operating system — budget, project portfolio, and app landscape in one place, built for SMB IT teams.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  10. Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

    170 Gorgias Helpdesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  11. AI help desk solution that automates operations and support for IT, HR, and Customer Service, making businesses and customers successful by offering consumer-like self-service resolutions to users.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
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