Track-It! Help Desk Software Alternatives

Track-It! Help Desk Software is described as 'For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Track-It! Help Desk Software for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Track-It! Help Desk Software alternative is FreeScout, which is both free and Open Source. Other great apps like Track-It! Help Desk Software are HubSpot, Freshdesk, osTicket and i-net HelpDesk.

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Alternatives list

  1. Agent.ai icon
     Like

    Agent.ai provides Artificial Intelligence software which enables mobile apps, brands and businesses to respond to customers faster, 24/7/365, while helping agents become more productive.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Android
    • iPhone
    • Chrome OS
     
  2. Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

    155 Gorgias Helpdesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  3. Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
     
  4. emojicom icon
     1 like

    Quickly collect feedback from your website using different sets of emojis 🙌.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
     
  5. Uptok icon
     Like

    Uptok allows you to offer 1-on-1 video sessions to high-intent shoppers on your e-commerce store. They offer a solution for stores looking to create a face-to-face connection with their customers in order to increase conversion rates.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Shopify
    • Software as a Service (SaaS)
     
  6. ZupportDesk icon
     2 likes

    ZupportDesk live chat and help desk software offers a Cloud based CRM solution for online customer support and website monitoring.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  7. UserDeck icon
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    UserDeck provides embedded support software that works with your existing website.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
     
  8. django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
     
  9. HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  10. Apptimi icon
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    Apptimi manages all collaboration and sharing in your business. From shared team Inbox, helpdesks, contact manager or forms, you can create , share and collaborate with your team , your customers or your suppliers.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  11. Deskware icon
     Like

    A trustworthy, cloud-based customer support software for any businesses of any size. Keep track of your customer interactions and problem-solving processes in one place.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
     
  12. Wolken solutions are ITIL-compliant and PinkVERIFY™ - certified and can be deployed on the cloud or on premise. It is based on a SaaS (Software-as-a – Service) model and designed to resolve all your Service Desk problems.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Android
    • iPhone
     
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