UserEcho Alternatives

UserEcho is described as 'Gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to UserEcho for a variety of platforms, including Web-based, SaaS, iPhone, Android and Windows apps. The best UserEcho alternative is Freshdesk, which is free. Other great apps like UserEcho are Zendesk, UserVoice, UseResponse and LiveAgent.

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Alternatives list

  1. Capture and streamline feedback from customers, teams, and stakeholders. Craft your product roadmap effortlessly in mere minutes!.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
     
  2. Produkt.so icon
     5 likes

    Produkt.so is a sleek, Notion-inspired help center platform built for tech startups and small teams. It offers a fast, block-based editor to write articles, organizes content into collections, and supports attachments up to 50 MB.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
     
  3. Carrrot icon
     Like

    Carrrot streamlines your online business. Automated messages drive first-time visitors and return customers. Multichannel support keeps your customer happier. Analytics feature lets you choose the only profitable campaign. All these features in one.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • Google Chrome
     
  4. UserReport icon
     33 likes

    UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Online
     
  5. HelpDesk 3 icon
     3 likes

    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    101 HelpDesk 3 alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
     
  6. ClearFlask icon
     1 like

    Involve your customers in your product lifecycle. Product Feedback Solution for community-driven transparent organizations.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
     
  7. Heeduser icon
     2 likes

    eeduser is the customer engagement platform that helps companies build better relationships with their customers and prospects, through the better online customer community.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Online
     
  8. OneDesk icon
     10 likes

    OneDesk is a combination of HelpDesk and Project Management in one application. With OneDesk, you can support your customers and manage projects without the need to purchase, learn, integrate and switch between multiple applications.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
     
  9. SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...

    106 SmarterTrack Help Desk 7 alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
     
  10. HelpSumo icon
     Like

    HelpSumo Help Desk Software is a powerful, affordable web help desk . Enhance customer support by our help desk software via ticket support, live chat, email-ticket and self-service knowledge base.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
     
  11. SupportPal icon
     1 like

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
     
  12. Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

    155 Gorgias Helpdesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
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