Apps tagged with 'Service Desk' Page 2 of 3

All apps in Apps tagged with 'Service Desk' category. Use the filters below to narrow down your search. 
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  1. Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    59 alternatives
  2. ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    53 alternatives
  3. CustomAnswers provides a highly customizable web based helpdesk and customer relationship management software to enhance customer experience. It includes a knowledge base, email management, issue tracking with robust workflow functionality.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    CustomAnswers screenshot 1
    30 alternatives
  4. Samanage icon
     Like

    Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • US flagUnited States
    Samanage screenshot 1
    61 alternatives
  5. Scopedesk icon
     Like

    Scopedesk is a role based, web-native, best of class Help Desk Software-as-a-Service (SaaS) application that takes full advantage of the web to deliver customer service software to a browser without dedicated IT resources.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Scopedesk screenshot 1
    Multiple workspaces
    Full-text search
    +1
    Integrated ticket actions
    18 alternatives
  6. Satsum icon
     1 like

    Satsum helps companies monitor and improve their customer service.

    More than a survey tool, Satsum automates the whole customer satisfaction research process. From designing the questionnaire to interpreting the results, Satsum is easier to use any other online survey software.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Satsum's Customer Satisfaction Surveys - Beautifully Designed and Mobile Ready.
    57 alternatives
  7. Tikit icon
     Like

    Tikit is an AI-powered service desk built inside of Microsoft Teams and leverages the tools you already use to help you maximize your Microsoft technology investments.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    Eliminate repetitive requests with AI-driven conversational self-service, allowing users to resolve common issues on their own. Tikit leverages AI and OpenAI on Azure to provide responses from preset answers, central repositories, or uploaded files.
    Automated Workflows with Power Automate and Logic Apps
Tikit’s automation capabilities simplify critical IT processes like employee onboarding and offboarding, ensuring a smooth transition for new hires and departing staff.
    Unlock Actionable Data with Power BI & Excel Reporting. Tikit provides advanced reporting capabilities, allowing IT teams to build customized dashboards that align with their organization’s KPIs and ITIL processes.
    +2
    Tikit integrates seamlessly with Microsoft Entra, enabling single sign-on. IT teams can instantly retrieve user details from Entra. With direct access to Intune inventory from Tikit, support agents can troubleshoot devices and take immediate action.
  8. Support.cc by 500apps is an all-in-one helpdesk ticketing system that provides faster and better support for your customers. It helps in providing customer support, enhancing productivity, boosting customer satisfaction, saving time and cost.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • Software as a Service (SaaS)
    • US flagUnited States
    Best Helpdesk Software
    Ticket Management Software
    Knowledge Base Software
    +2
    Helpdesk Automation Software
  9. Full Help icon
     1 like

    Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    Conversations
    Multiple accounts, great for multiple companies
    Conversation
    +5
    Unlimited users, with user invitation
    31 alternatives
  10. Spoke icon
     1 like

    Spoke is a simple, smart way to manage requests that’s designed for anyone to use. Spoke’s AI intelligently routes and resolves internal requests and questions, while learning and improving with each ticket.

    Cost / License

    • Paid
    • Proprietary

    Alerts

    • Discontinued

    Platforms

    • Online
    • GB flagUnited Kingdom
    Spoke web app
    Spoke screenshot 1
    Spoke screenshot 2
    +4
    Spoke screenshot 3
    26 alternatives
  11. Requestbox icon
     1 like

    Requestbox is a workflow/request management platform. Requestbox allows users to create web based solutions without any programming knowledge. A complete solution can be designed and built within Requestbox.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • GB flagUnited Kingdom
    Request summary
    Multichannel campaign management.
    Workflow
    +5
    Communications
    14 alternatives
  12. Wolken solutions are ITIL-compliant and PinkVERIFY™ - certified and can be deployed on the cloud or on premise. It is based on a SaaS (Software-as-a – Service) model and designed to resolve all your Service Desk problems.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Android
    • iPhone
    14 alternatives
  13. Vertask offers task management, ticketing, user management, location management, asset tracking and knowledge base to help keep track of what's important to you and your team.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Chrome OS
    • iPad
    • Software as a Service (SaaS)
    Vertask Helpdesk screenshot 1
    Vertask Helpdesk screenshot 2
    Vertask Helpdesk screenshot 3
    5 alternatives
  14. Immy.Bot icon
     1 like

    ImmyBot installs and configures items like VPN profiles, server name, shared paths, user preferences. This works great even in existing environments to ensure homogeneity. Hundreds of software packages ready to be installed.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Immy.Bot screenshot 1
    Immy.Bot screenshot 1
    Immy.Bot screenshot 2
    5 alternatives
  15. Hracles icon
     Like

    Manage your business with a single application. You can use Hracles for issue tracking, human resources management, absence management, calendar, service desk, document management like wiki and chatting.

    Cost / License

    • Free Personal
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Hracles screenshot 1
    Hracles screenshot 1
    22 alternatives
  16. KIX icon
     1 like

    KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise (in-house) or in a cloud.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    CMDB-Graph
    Dashboard of Service-Agent
    Ticket view
    +1
    Ticket escalation view
    22 alternatives
  17. Manage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.

    Cost / License

    • Freemium
    • Open Source (MIT)

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    • Docker
    • DE flagGermany
    • European Union flagEU
    REI3 Tickets screenshot 1
    REI3 Tickets screenshot 1
    REI3 Tickets screenshot 2
    +4
    REI3 Tickets screenshot 3
    21 alternatives
  18. Free self-hosted ITSM, helpdesk, asset management and endpoint monitoring platform for Windows and Docker.

    Cost / License

    • Free
    • Open Source

    Platforms

    • Windows
    • Linux
    OpernixITSM screenshot 1
    OpernixITSM screenshot 1
  19. Overcee icon
     Like

    A web based portal for Windows endpoint management and task delegation designed around a powerful and highly configurable permissions system. Overcee allows you to empower your Service Desk teams without breaching least-privilege standards.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Self-Hosted
    • GB flagUnited Kingdom
    Overcee screenshot 1
  20. MSPs spend hours every month writing client reports from scratch. ReportingMSP eliminates that grunt work. Enter your service desk metrics (open tickets, SLA performance, resolution times, top issues) and the AI generates a professional PDF report in minutes.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    Technical audience report showing SLA performance, top issue categories, patching status, and security metrics. Generated in minutes from service desk data.
  21. KDesk icon
     Like

    KDesk is a modern service desk and ticket management platform built to help teams organize, track, and complete work efficiently.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • US flagUnited States
    Dashboard
    Ticket View
    Analytics View
  22. Rootnet icon
     Like

    Rootnet is a business software platform offering tools to automate key processes such as CRM, intranet management, and service desk operations.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • PA flagPanama
    Rootnet screenshot 1
    Rootnet screenshot 2
    Rootnet screenshot 3