CustomAnswers is described as 'Provides a highly customizable web based helpdesk and customer relationship management software to enhance customer experience. It includes a knowledge base, email management, issue tracking with robust workflow functionality' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to CustomAnswers, not only websites but also apps for a variety of platforms, including iPhone, Windows, Android and Mac apps. The best CustomAnswers alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Helpy.io or Engati. Other great sites and apps similar to CustomAnswers are Deskero, Solarwinds Web Help Desk, SupportBee and Trengo.
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
United States
Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...
United Kingdom
SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...
United States
Turns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.
India
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Netherlands
EU
Simple customer support for growing teams. It's like gmail on steroids!
Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.
To your customers, it's just email. They will never see a ticket number and will never have to.
United States
Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.
United States
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
India
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
MaltaEU
Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
