FreeScout is described as 'Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to FreeScout for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best FreeScout alternative is Libredesk, which is both free and Open Source. Other great apps like FreeScout are HubSpot, Freshdesk, Zendesk and osTicket.
Unified platform offering email, SMS, automation, transactional messages, integrations with CMS, e-commerce, social and chat tools, robust API, competitive email-based pricing, free and scalable plans, and multi-channel audience engagement management.
Comprehensive platform for marketing, sales, and service automation aimed at small businesses and startups. Includes free CRM, Email Marketing, Marketing Automation, and Live Chat to automate tasks, organize contacts, track and manage sales, and resolve support issues efficiently.
AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.
Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, and social pages.
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
Facilitates instant support, personalized shopping with targeted offers. Proactively engages visitors, integrates with major tools, monitors performance, and reduces call expenses.
Live chat software capturing complete chat history—including unsent messages—and supporting group conversations, reply editing, agent typing insights, proactive triggers, intelligent chat routing, multi-device access, and encrypted chats across unlimited sites.
Lightweight platform offering live chat, automated AI chatbot, and copilot support for startups and small businesses, with social media integrations, simple website installation, free AI-assisted replies, operating hours, and practical communication tools.
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