Freshdesk is described as 'Streamlines ticket management with multichannel support, advanced automation, SLA tracking, analytics, self-service options, team collaboration, AI, and security' and is a very popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Freshdesk for a variety of platforms, including Web-based, SaaS, iPhone, Android and iPad apps. The best Freshdesk alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Freshdesk are Deskhero, HESK, Zendesk and osTicket.
Worktual is an AI-powered chatbot platform that helps businesses automate customer support, generate leads, and engage users across web, WhatsApp, and social channels—all without coding.
United Kingdom
A right-sized helpdesk for freelancers and small dev shops, with a branded client portal, billable-hours tracking, and a built-in AI assistant.
United States
Gruvi is customer support software built for teams who need a simple, fast support inbox with built in AI that you can set up without days of configuration.
United Kingdom
Service desk for MSPs & agencies. Per-client-space pricing (agents free), a dedicated PostgreSQL database per client, white-label portals, Docker self-hosting.
Romania
EU
Easybook turns visitors into buyers and handles customer service automatically. Save time and grow sales.
FinlandEU
AI-powered chatbot builder that creates expert agents trained on your own documents, delivering cited and verifiable answers 24/7.
Your self-hosted alternative to Zapier, ServiceNow, and custom AI plugins—built natively inside WordPress with zero external SaaS dependencies.
SpainEU
Self-hosted help desk and ticketing system for IT support teams and anyone who needs to handle requests as tickets. Buy once per major version: no subscription, no per-agent fees. Runs on your own server or VPS, your data stays with you. Free 30-day trial with the full feature set.
GermanyEU
Stop answering calls blindly. Phone Monster transforms your incoming calls into data-driven opportunities by providing instant context for every conversation. Designed for solo entrepreneurs, sales teams, and customer support, Phone Monster bridges the gap between your...
AI customer support and webshop chatbot for ecommerce teams, with chat, ticket, and phone support across modern webshops.
HungaryEU
France
