HelpDesk AlternativesHelp Desk Platforms & Customer Feedback Managers like HelpDesk
HelpDesk is described as 'Help desk software and ticketing system that centralizes customer messages using AI for management, offering automation, collaboration, integration, security, and analysis for enhanced service' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to HelpDesk for a variety of platforms, including Web-based, SaaS, Self-Hosted, Android and iPhone apps. The best HelpDesk alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or osTicket. Other great apps like HelpDesk are FreeScout, Zammad, Deskpro and GLPI.
Alternatives list
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
137 osTicket alternativesLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
United States
+3
153 FreeScout alternativesFree open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
+2
56 Zammad alternativesZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Cost / License
- Free
- Open Source
Application type
Platforms
- Linux
- Self-Hosted
Germany
EU
+9
83 Deskpro alternativesDeskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
United Kingdom
+1
71 GLPI alternativesGLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
France- EU
+4
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Mac
- Linux
- Self-Hosted
- Docker
- Germany
- EU
+4
133 Freshdesk alternativesOffers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Cost / License
- Freemium
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
- United States
+8
A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.
Cost / License
- Freemium
- Proprietary
Application typeApplication types
Platforms
- Online
- Trello
- Software as a Service (SaaS)
Türkiye
+1
144 HappyFox alternativesHappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Windows Mobile
- Android
- iPhone
- United States
+8
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