HelpDesk Alternatives

HelpDesk is described as 'Centralizes customer messages using AI for management, offering automation, collaboration, integration, security, and analysis for enhanced service' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to HelpDesk for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best HelpDesk alternative is Libredesk, which is both free and Open Source. Other great apps like HelpDesk are FreeScout, Freshdesk, Zendesk and Znuny.

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HelpDesk alternatives page was last updated

Alternatives list

  1. FermiAI icon
     Like

    Fermi AI is a customer chat as a service which does not burn a hole in your pocket. Fermi AI is designed for business teams of all sizes.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  2. BDLP Desk icon
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    BDLP Desk is a shared email helpdesk that turns Gmail and IMAP inboxes into assignable support tickets, helping teams manage customer communication efficiently without per-user mailboxes.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  3. Bileto icon
     Like

    Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:

    Cost / License

    Platforms

    • Self-Hosted
    • Docker
     
  4. XOBBIX icon
     Like

    XOBBIX is an All-in-One platform for businesses, covering support tickets, CRM, HRM, and project tasks. A one-stop solution for your business to go full digital, covering sales, support, and operations/productivity.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  5. Chatisto icon
     Like

    Customer support platform that combines AI automation with live chat capabilities. Create customized customer interaction workflows that integrate both automated AI responses and human support agents.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
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