Kayako AlternativesHelp Desk Platforms & CRM Systems like Kayako

Kayako is described as 'Is effortless customer service software that helps teams be more productive and build customer loyalty' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Kayako for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Kayako alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Kayako are Freshdesk, osTicket, i-net HelpDesk and Zendesk.

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Alternatives
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Alternatives list

  1. Deskhero icon

    Deskhero

     8 likes

    Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • SE flagSweden
    • European Union flagEU
    View all customer details, replies, tags, and related content - all in one place for faster resolution.
    Good alternative?
     
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    1
  2. Libredesk icon

    Libredesk

     10 likes

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1
    Good alternative?
     
  4. FreeScout icon

    FreeScout

     42 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    153 FreeScout alternatives

    Cost / License

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
    Good alternative?
     
  5. Ad
    Screenshot
    Weave icon
    Weave

    Automates front office tasks with AI, including voice calls, online booking, reminders, payment processing, messaging, call data analysis, recalls, and review management for efficient operations, improved retention, and increased...

    https://www.getweave.com
    Learn More
  6. Freshdesk icon

    Freshdesk

     124 likes

    Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.

    133 Freshdesk alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    • US flagUnited States
    Freshdesk screenshot 1
    Good alternative?
     
  7. osTicket icon

    osTicket

     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    137 osTicket alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    • US flagUnited States
    Client Interface - Welcome Screen
    Good alternative?
     
  9. i-net HelpDesk icon

    i-net HelpDesk

     3 likes

    Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Mac
    • Linux
    • Self-Hosted
    • Docker
    • DE flagGermany
    • European Union flagEU
    Ticketlist View
    Good alternative?
     
  10. Zendesk icon

    Zendesk

     67 likes

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    312 Zendesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • US flagUnited States
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
    Good alternative?
     
  11. Tidio icon

    Tidio

     37 likes

    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    174 Tidio alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • PrestaShop
    • Wordpress
    • Magento / Adobe Commerce
    • WooCommerce
    • US flagUnited States
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent
    Good alternative?
     
  12. Zendesk Chat icon

    Zendesk Chat

     37 likes

    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    238 Zendesk Chat alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    • US flagUnited States
    Zendesk Chat screenshot 1
    Good alternative?
     
  14. Text icon

    Text

     1 like

    AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.

    82 Text alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    Chat with website visitors in real time and respond instantly while they browse. Provide fast support, answer questions on the spot, and help move potential customers toward conversion.
    Good alternative?
     
  15. Knoon AI icon

    Knoon AI

     1 like

    Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • SG flagSingapore
    Official homepage of Knoon.
    Good alternative?
     
12 of 191 Kayako alternatives