An open source ticket management & help desk solution. A freshdesk alternative.
Platforms
- Self-Hosted
- Docker
+1
initdesk Alternatives
initdesk is described as 'AI-powered, email-first help desk for solo founders and small teams. It turns support emails into tickets, suggests AI-drafted replies, auto-tags messages, and lets you “teach” an AI Assistant with your FAQs/docs' and is an website in the business & commerce category. There are more than 50 alternatives to initdesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad apps. The best initdesk alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great sites and apps similar to initdesk are Freshdesk, Fernand, osTicket and Zendesk.
Alternatives list
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
199 ProProfs Help Desk alternativesProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
United States
+2
Kbee extends Google Docs to create a professional knowledge base without compromising the authoring experience.
Cost / License
- Free
- Proprietary
Platforms
- Mac
- Windows
- Online
- Chrome OS
- Software as a Service (SaaS)
- United States
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Online
- Android
- Android Tablet
- iPad
- United States
+1
10 KnowledgeBase alternativesKnowledge platform organizes support, product, and service information with customizable branding and multimedia-rich articles. Enables self-service via a help center, integrates with chat tools, provides analytics, and supports 24/7 access to resources for teams and customers.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- UNIX Web Browser
- LiveChat
- Software as a Service (SaaS)
- United States
+2
145 SupportBee alternativesTurns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
India
+1
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Software as a Service (SaaS)
Argentina
+1
HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Software as a Service (SaaS)
148 Reamaze alternativesReamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
- United States
+6
157 Helpy.io alternativesSelf-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
+1
222 User.com alternativesUser.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like live chat, in-app messages, mailing, marketing automation, CRM, and user tracking.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- iPad
Russia
+4
