Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Linux
MSM ITSM Software Alternatives
MSM ITSM Software is described as 'MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to MSM ITSM Software for a variety of platforms, including Web-based, Windows, iPhone, SaaS and Android apps. The best MSM ITSM Software alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like MSM ITSM Software are DGlide, monday service, Freshservice and ServiceNow.
Alternatives list
Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- 109 HelpMaster alternatives
If your business needs to log, track, manage, automate and escalate support issues, then please read on.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Online
H 
SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
United States
107 KronoDesk alternativesTimely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- United States
211 Happi.team alternativesHappi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
170 Gorgias Helpdesk alternativesCentralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- United States
qbilon is a unified asset data platform that automatically discovers IT assets, maps dependencies, synchronizes CMDBs, and provides monitoring insights across hybrid IT environments.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
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