Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, HelpCrunch, UseResponse and LiveAgent.

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Alternatives list

  1. Actioner icon
     5 likes

    Actioner unifies customer feedback, product usage data, and CRM insights to help sales leaders and success teams retain customers, prevent churn, and uncover upsell opportunities.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Online
     
  2. SuiteCRM icon
     26 likes

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    232 SuiteCRM alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
     
  3. LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  4. Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  5. SageTalk icon
     Like

    Live Chat Platform for the automation age. Automate your chats & repurpose your staff to be more effective.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  6. Knoon AI icon
     1 like

    Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.

    Cost / License

    • Freemium
    • Proprietary

    Application types

    Platforms

    • Online
     
  7. Produkt.so icon
     5 likes

    Produkt.so is a sleek, Notion-inspired help center platform built for tech startups and small teams. It offers a fast, block-based editor to write articles, organizes content into collections, and supports attachments up to 50 MB.

    106 Produkt.so alternatives

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
     
  8. Missive icon
     16 likes

    Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

    29 Missive alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
     
  9. If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    51 iTop by Combodo alternatives

    Cost / License

    Platforms

    • Self-Hosted
     
  10. EasyVista icon
     1 like

    EasyVista - comprehensive, modular and integrated

    • IT Service Management
    • IT Asset Management
    • IT Financial Management
    • IT Project Management.
    45 EasyVista alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  11. Customer Service Software by Parature. A smarter, more efficient way to serve, support, retain, engage with and maximize the value of every customer. Integrated customer portal, knowledgebase, and ticket system.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
     
  12. Eloquant icon
     1 like

    ELOQUANT provide a comprehensive software solution that can manage interactions and feedback while integrating in one tool your professional services for front office and customer satisfaction.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
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