Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, HelpCrunch, UseResponse and LiveAgent.
Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.
ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...
Xeno is an online messaging app designed to help you attract, convert, and retain customers by creating valuable remote conversational experiences.
Coalesce360 is an Azure-native business operations platform that brings sales, service delivery, customer management, help desk, reporting, and IBM z/OS change and release governance into one connected system.
AI-powered call QA software that automatically evaluates customer support calls, generating summaries, scores, and multilingual performance insights.
AryaFlow reduces inbox chaos, improves response quality, and gives leaders clear visibility into workload, turnaround time, and service performance so teams can scale without scaling confusion.
Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
User.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like live chat, in-app messages, mailing, marketing automation, CRM, and user tracking.
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.
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