Intercom Alternatives

Intercom is described as 'Shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Intercom for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Intercom alternative is HelpCrunch. It's not free, so if you're looking for a free alternative, you could try Libredesk or HubSpot. Other great apps like Intercom are tawk.to, Freshdesk, FreeScout and Userlike.

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Alternatives list

  1. Comm100 Live Chat icon

    Comm100 Live Chat

     3 likes

    Comm100 Live Chat powers real-time, personalized engagements when visitors need it most. Via website and mobile, agents can use screen sharing, auto-translation, and audio/video for efficient support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Comm100 Live Chat screenshot 1
     
  2. Chatra icon

    Chatra

     8 likes

    Live chat software capturing complete chat history—including unsent messages—and supporting group conversations, reply editing, agent typing insights, proactive triggers, intelligent chat routing, multi-device access, and encrypted chats across unlimited sites.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Chatra screenshot 1
     
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    7
  4. Front icon

    Front

     25 likes

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    124 Front alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1
     
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    1
    Comments about Front as an Alternative to Intercom
    octave_clavet
    Positive
    0

    A really easy to use shared inbox tool. Doesn't have the same spectrum of features as Intercom, but also feels more lightweight and pleasant to use.

    Front icon
    Front icon
    • Front is Paid and ProprietaryIntercom is also Paid and Proprietary
    • Front is LightweightIntercom is not according to our users
  5. Ad
    Screenshot
    Helpwise icon
    Helpwise

    Shared inbox for teams handling group email accounts, featuring internal thread chats, email assignment, workflow automation, integrations with business apps, role-based controls, templates, analytics, tracking tools, multi-chann...

    https://helpwise.io
    Learn More
  6. SleekFlow icon

    SleekFlow

     1 like

    SleekFlow's AI-personalized workflows streamline messaging across channels, transforming interactions into conversions. Automate lead capture with chat links, ads, and QR codes. Enhance customer journeys with drip campaigns, in-chat product suggestions, and 24/7 AI chatbot support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    SleekFlow screenshot 1
     
  7. Text App icon

    Text App

     2 likes

    AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    A unified workspace that brings all customer conversations, tickets, and performance insights into one clean, intuitive interface. Agents can easily manage chats, emails, and social messages side by side — powered by real-time AI assistance and automation.
     
  8. Smartsupp icon

    Smartsupp

     60 likes

    Combines live chat, chatbots, and video recordings, enabling online stores to monitor visitor behavior, automate support, collect leads, and proactively engage customers with real-time data, multi-channel unified inbox, GDPR compliance, and mobile access for flexible service.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Windows Phone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    Respond form your warehouse or on the go with our mobile app
     
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    4
    16
    Comments about Smartsupp as an Alternative to Intercom
    Marketa Prochazkova
    Positive
    2

    Much cheaper option, nice for small website

    Guest
    Positive
    2

    Great on-site chat that is easy to install and easy to use. However they do not comply with the regulations on privacy so my Healthcare organisation will not be able to use it.

    Review by a new / low-activity user.
    PianIstien
    Positive
    4

    Easy to instal & GDPR complaint

    3 of 4 comments
    Smartsupp icon
    Smartsupp icon

    • Almost everyone thinks Smartsupp is a great Intercom alternative.

    • Smartsupp is Freemium and ProprietaryIntercom is Paid and Proprietary
    • Smartsupp is CustomizableIntercom is not according to our users
  10. Tiledesk icon

    Tiledesk

     12 likes

    Open source live chat and AI chatbot platform featuring real-time multi-channel communication for web, Android, iOS, and WhatsApp, customizable widgets, automated chatbot-human handover, analytics, knowledge base integration, and GDPR compliance for complete customer support.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Self-Hosted
    • Software as a Service (SaaS)
    • Wordpress
    Tiledesk screenshot 1
     
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    2
    Comments about Tiledesk as an Alternative to Intercom
    Nicola Lanzilotto
    Positive
    0

    More functionality, cheaper, more user friendly

    Review by a new / low-activity user.
    andrews_p
    Positive
    0

    Chatbot human handoff is very easy. Love the semplicity to add or remove a chatbot from a conversation when needed!

    Tiledesk icon
    Tiledesk icon
    • Tiledesk is Freemium and Open SourceIntercom is Paid and Proprietary
  11. HighLevel icon

    HighLevel

     Like

    HighLevel is a platform that simplifies lead capture, nurturing, conversion, and scaling using various marketing and sales tools. Users can create websites, funnels, landing pages, courses, and memberships.

    60 HighLevel alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    HighLevel screenshot 1
     
  12. LimeJourney icon

    LimeJourney

     2 likes

    Efficiently engage customers using LimeJourney, a platform for targeted audience segmentation, personalized messaging, and AI-driven insights. Developers and marketers can design and optimize customer journeys, ensure on-brand communication, and make data-driven decisions with intuitive tools.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    • Docker
    LimeJourney screenshot 1
     
  13. LenoChat icon

    LenoChat

     1 like

    Lightweight platform offering live chat, automated AI chatbot, and copilot support for startups and small businesses, with social media integrations, simple website installation, free AI-assisted replies, operating hours, and practical communication tools.

    24 LenoChat alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Shopify
    • Sass
    • Wordpress
    An all-in-one chat inbox that helps small teams manage customer conversations and reply faster with AI assistance.
     
  14. WATI icon

    WATI

     3 likes

    Web CRM solution using the WhatsApp Business API to automate sales, marketing, and support workflows, featuring a shared inbox, no-code chatbot builder, campaign broadcasting, third-party integrations, analytics, and secure team access controls.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    WATI screenshot 1
     
  15. JivoChat icon

    JivoChat

     1 like

    Business messenger with multi-channel features for sales, marketing, and support, connected on one platform. Calls, Online Chat, Email, Facebook Messenger and much more.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    JivoChat screenshot 1
     
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