Kayako Alternatives

Kayako is described as 'Is effortless customer service software that helps teams be more productive and build customer loyalty' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Kayako for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Kayako alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Kayako are Freshdesk, osTicket, i-net HelpDesk and Zendesk.

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Alternatives
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Alternatives list

  1. Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  2. Uptok icon
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    Uptok allows you to offer 1-on-1 video sessions to high-intent shoppers on your e-commerce store. They offer a solution for stores looking to create a face-to-face connection with their customers in order to increase conversion rates.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Shopify
    • Software as a Service (SaaS)
    Good alternative?
     
  3. AsisteClick icon
     1 like

    Messenger For Business - Increase your sales and improve customer support with live chat with three products: Team (collaborate with teammates), Chat (live chat with customers) and Inbox (ticketing system).

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Good alternative?
     
  4. Directly icon
     Like

    Launch and train virtual agents that double your automation rate with AI expertise.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  5. CustoQ icon
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    CustoQ is built to boost conversions and customer clarity through instant, AI-powered support. Designed for small and medium-sized businesses and agencies, it provides 24/7 automated assistance that cuts down tickets and improves engagement.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • GB flagUnited Kingdom
    CustoQ screenshot 1
    Good alternative?
     
  6. Pulsedesk icon
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    Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • iPhone
    • iPad
    • Software as a Service (SaaS)
    • GB flagUnited Kingdom
    Pulsedesk screenshot 1
    Good alternative?
     
  7. Omnistra icon
     Like

    AI workforce platform for commerce: voice and messaging agents that answer customers, run order operations and drive outbound sales in 60+ languages.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  8. Selvo icon
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    Selvo is help center software for SaaS teams. It helps companies with 5 to 50 employees build customer-facing knowledge bases that look professional out of the box.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  9. SendBoard icon
     Like

    Send & Receive emails in Trello, where you can collaborate and get more done. For email help desks, CRM, workflow and automation. Add the Power-Up in Trello, then connect Trello to a shared email address like hello@example.com.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Trello
    • Software as a Service (SaaS)
    Good alternative?
     
  10. Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

    170 Gorgias Helpdesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  11. Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  12. MomentCRM icon
     Like

    MomentCRM is a platform for support, sales, marketing, and product development. It features live chat, email, video calls, CRM, and session playback.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    Good alternative?
     
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