An open source ticket management & help desk solution. A freshdesk alternative.
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OTRS Alternatives
OTRS is described as 'Leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Web-based, SaaS, Windows, Self-Hosted and Android apps. The best OTRS alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Knoon AI. Other great apps like OTRS are Zendesk, GLPI, monday service and DGlide.
Alternatives list
VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.
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- Proprietary
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- Mac
- Windows
- Linux
- Online
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- iPhone
- Android Tablet
- iPad
51 iTop by Combodo alternativesIf you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.
The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
Cost / License
- Paid
- Proprietary
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- Online
- Self-Hosted
Simple customer support for growing teams. It's like gmail on steroids!
Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.
To your customers, it's just email. They will never see a ticket number and will never have to.
103 Kaseya VSA alternativesKaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available.
LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...
Cost / License
- Paid
- Proprietary
Platforms
- Mac
- Online
- Android
- iPhone
- Software as a Service (SaaS)
TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution...
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I used in my company. Very good.