Samanage is described as 'True cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Samanage, not only websites but also apps for a variety of platforms, including Windows, Android, iPhone and SaaS apps. The best Samanage alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try iTop by Combodo or Helpy.io. Other great sites and apps similar to Samanage are Freshservice, ServiceNow, Solarwinds Web Help Desk and HelpDesk 3.
Ticketed support and e-mail management
If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service.
United Kingdom
The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.
Essential operational CMMS tool for managing scheduled and unscheduled maintenance, controlling maintenance operations and finding the right balance between costs and asset performances.
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Computer repair shop software. Ticketing, invoicing, inventory, CRM, SLA, calendar and marketing features all included. Great for small repair shops or huge organizations.
United States
Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.
Germany
EU
Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
United States
Ermeo is a web and mobile solution designed to digitize all types of operations and documents. Eliminate the use of paper as well as low value-added tasks that slow down and complicate the daily life of field operators.
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Russia
Indonesia
