Gorgias Helpdesk is described as 'Centralized platform for managing multichannel support, automation of ticket classification and replies, integrations with eCommerce, CRM, analytics, and collaboration' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Gorgias Helpdesk, not only websites but also apps for a variety of platforms, including Windows, iPhone, Android and SaaS apps. The best Gorgias Helpdesk alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Freshdesk or osTicket. Other great sites and apps similar to Gorgias Helpdesk are Fernand, HelpDesk, Tidio and Zendesk.
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
Centralizes customer requests from various communication channels, features multi-brand self-service portals and automated knowledge base, uses AI-driven ticket analysis, sentiment tracking, hierarchy mirroring, and supports collaborative helpdesk operations with reporting.
India
Enterprise feedback platform combining AI-driven analytics, multi-device surveys, on-premises and web collection, location-based CX, NPS, CSAT, and offline support, providing actionable insights for customer experience improvement across diverse touchpoints.
India
Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work.
Israel
UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
Russia
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
United Kingdom
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
United States
BuzzFlow is an online web CRM that tightly integrates with G-suite. It's also available inside Gmail inbox. It is unique in tagging live email conversations to deals. Visual pipelines helps you succeed in sales with activity based selling process.
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
United States
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
Germany
EU
Turns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.
India
If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.
Poland
France