Deskpro Alternatives

Deskpro is described as 'Help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Deskpro for a variety of platforms, including Web-based, Windows, Android, iPhone and SaaS apps. The best Deskpro alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Freshdesk. Other great apps like Deskpro are HelpDesk, osTicket, Zendesk and HelpCrunch.

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Alternatives list

  1. Tickiti icon

    Tickiti

     Like

    Web-based helpdesk and customer support system with a branded customer portal, multi-channel intake and a real-time workspace.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Tickiti screenshot 1
     
  2. BDLP Desk icon

    BDLP Desk

     Like

    BDLP Desk is a shared email helpdesk that turns Gmail and IMAP inboxes into assignable support tickets, helping teams manage customer communication efficiently without per-user mailboxes.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Ticket View
     
  4. Gorgias Helpdesk icon

    Gorgias Helpdesk

     Like

    Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Rule engine combining external variables & machine learning
     
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. SupportPal icon

    SupportPal

     1 like

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...

    141 SupportPal alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    Operator ticket view
     
  7. Fast Helpdesk icon

    Fast Helpdesk

     Like

    Affordable email-to-ticket helpdesk with a self-service portal for employees/members, a REST API and an AI (MCP) connector — in 5 languages including Arabic (RTL).

    18 Fast Helpdesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk dashboard: manage your helpdesk settings, ticket states, categories and team — agents and admins — from one screen.
     
  8. Directly icon

    Directly

     Like

    Launch and train virtual agents that double your automation rate with AI expertise.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
     
  10. Auralis AI icon

    Auralis AI

     Like

    Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  11. FermiAI icon

    FermiAI

     Like

    Fermi AI is a customer chat as a service which does not burn a hole in your pocket. Fermi AI is designed for business teams of all sizes.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    Deploy chat on any customer facing web portal
     
  12. R

    RepairShopr

     Like

    All-in-one computer repair ticketing system.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
     
  13. Trellis Desk icon

    Trellis Desk

     Like

    Trellis Desk is a powerful and robust help desk solution for your business. Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to...

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Self-Hosted
    Helpdesk front page
     
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