Customer Support Tools Page 13 of 17

All apps in Customer Support Tools category. Use the filters below to narrow down your search. 
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  1. From smart services for customer and product support in mechanical engineering to maintenance solutions for manufacturing companies, oculavis SHARE connects machinery and equipment with experts, technicians, and customers around the world as a device-agnostic solution.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Software for Maintenance & Service
    Digital Work Instructions
    AR Visual Assistance
    +2
    White Label Solutions
    9 alternatives
  2. Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Happi.team screenshot 1
    209 alternatives
  3. Sprouted icon
     Like

    User list management for startups.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
    Home page
    Pricing page
    2 alternatives
  4. Representative24 is a multilingual AI chatbot for your website and messaging channels that learns from your content, answers customer questions, captures leads, and schedules appointments—available 24/7 and easy to install.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Dashboard
    AI Agent Setup
    Self-Learning
    14 alternatives
  5. ultimate.ai icon
     1 like

    Ultimate.ai is a case automation and agent guidance tool for most common support solutions including Salesforce, Zendesk and Freshdesk.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
    • Freshchat
    • Software as a Service (SaaS)
    • Salesforce.com
    • LiveAgent
    • Freshdesk
    • SAP HANA
    • Zendesk
    • Zendesk Chat
    ultimate.ai - Analytics Dashboard
    Suggested Answers
    Social Media recommendations
    26 alternatives
  6. Steam-connect is a powerful CCaaS (Contact Center as a Service) platform that unifies all communication channels into a single interface. Whether it’s voice, email, live chat, WhatsApp, social media, or SMS, your team manages everything from one intuitive dashboard.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    7 alternatives
  7. Helloumi icon
     1 like

    Helloumi is a Conversational Commerce platform that gathers main instant messaging channels to allow business be where their customers are.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Helloumi screenshot 1
    Helloumi screenshot 1
    Helloumi screenshot 2
    +1
    Helloumi screenshot 3
    37 alternatives
  8. Conversocial icon
     1 like

    Our solutions help global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Instagram and YouTube.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
  9. Amity icon
     Like

    Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Amity screenshot 1
    Amity screenshot 1
    Amity screenshot 2
    +4
    Amity screenshot 3
    9 alternatives
  10. Never miss another call with our custom solutions. Join 4,000+ organizations who use our services to help their customers.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    • iPhone
    • iPad
    Answering Service Care screenshot 1
    Answering Service Care screenshot 1
    Answering Service Care screenshot 2
    +2
    Answering Service Care screenshot 3
    14 alternatives
  11. Jotform AI Agents provide customer support by answering inquiries, guiding users, and resolving issues autonomously. You can easily train them with custom knowledge for brand-consistent interactions. You can also set automation rules to streamline workflows and engage users to...

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Software as a Service (SaaS)
    Jotform AI Agents screenshot 1
    Jotform AI Agents screenshot 1
    Jotform AI Agents screenshot 2
    +3
    Jotform AI Agents screenshot 3
    5 alternatives
  12. Website widget for video, live chat, and help center. Can be used individually or together. Easy configuration and setup in less than 5 minutes. Features include unlimited video, live chat, and help center.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    Project dashboard
    Chat
    Video, Live Chat , Help Center
    20 alternatives
  13. Sorry™ icon
     5 likes

    Sorry™ provides a new and improved method of viewing service status. It ensures that customers have the best possible experience during incidents by offering simple and clear layouts and a personalized subscriber experience.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    The Simpler, Smarter Status Page
    Keep customers informed
    Alerts into updates
    30 alternatives
  14. Remote customer service that scales with your business. Flexible - ready for a seamless integration, able to use all software and communication channels your business needs. Dedicaled - gathers a support team working on your project only.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    2 alternatives
  15. Snipbeaver is a web based application that allows users to cpy-paste pre saved snippets into a message with a click. Users can also easily fill in dynamic data like recipient name and other details. It does not require users to install any browser extension or application can...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    text editor
    15 alternatives
  16. Xeno icon
     1 like

    Xeno is an online messaging app designed to help you attract, convert, and retain customers by creating valuable remote conversational experiences.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Xeno screenshot 1
    Xeno screenshot 1
    Xeno screenshot 2
    +30
    Xeno screenshot 3
    11 alternatives
  17. Numa AI icon
     Like

    Leverage modern Generative-AI to autonomously capture every RO, schedule service appointments, and deliver service updates in real time.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Numa AI screenshot 1
    Numa AI screenshot 1
    Numa AI screenshot 2
    22 alternatives
  18. Eloquens AI is a smart assistant that replies to key business emails in record time. Perfect for support teams, sales reps, and tech leads.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Eloquens AI screenshot 1
    Eloquens AI screenshot 1
    Eloquens AI screenshot 2
    1 alternatives
  19. Support Hero icon
     1 like

    Support Hero provides an advanced knowledge base system for Saas apps. Get fewer support tickets. Create happier customers and provide more efficient self-help resources to your users.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Support Hero screenshot 1
    Support Hero screenshot 1
    22 alternatives
  20. It's a new and cheaper alternative to the likes of Trust Pilot but it comes with a lot more features enabling the customer to do more and get more reviews too.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    24 alternatives
  21. Parlor.io icon
     Like

    Parlor.io is a Feedback Management System designed for SaaS teams who care about their users. Parlor organizes all feedback into a single system of record, quantifies the highest impact needs, and automatically closes the loop with your users.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Chrome OS
    • Software as a Service (SaaS)
    Parlor.io screenshot 1
    Parlor.io screenshot 1
    Parlor.io screenshot 2
    14 alternatives
  22. VoxMail icon
     Like

    VoxMail is a customer support tool that can be plugged-in to your website and allow your customers to leave your voice messages in any language.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    7 alternatives