Freshdesk is described as 'Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics' and is a very popular Help Desk platform in the business & commerce category. There are more than 50 alternatives to Freshdesk for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best Freshdesk alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Freshdesk are Zendesk, HESK, osTicket and Spiceworks.
Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.
Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
I had a great experience working with propros help desk I would recommended to future organization that work with , I successfully resolve over 40k tickets using helpdesk software, it is very efficiently and flexible, the layout templates allowed us to get on- brands and knowledge is also very flexible.
I have used both Freshdesk and ProProfs & I know how effective both systems are. Both are great tools having almost all the features that any help desk sofware needs.
Almost everyone thinks ProProfs Help Desk is a great Freshdesk alternative.
AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.
SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.
Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...
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It has forever free plan with the best features.