Customer Support Tools Page 2 of 17

Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app.

Live chat software for your website. The base package is free forever and no credit card is required to use it. Additional paid features can be added as needed.

Lime Talk is an online application that allows you to easily embed a chat widget onto your site. In a couple of minutes you can communicate with your website visitors and increase your sales and provide better customer support.

Flow.ai is an independent chatbot building platform with an easy drag and drop interface driven by powerful NLP. Create and manage chatbots to automate customer service, marketing and CX across digital messaging channels like WhatsApp and Messenger.

Open source live chat platform with AI chatbots, multi-channel messaging, real-time support, customization options, and WhatsApp to website integration.

A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.

Advanced hosted status pages. Offering a complete REST API, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more.

Post-purchase surveys customers actually answer. Gain real-time insights into customer preferences and identify your best marketing channels.

Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with customization, reporting and engagement functionality.

AI-powered platform connects tech stack, automates tasks, and solves business challenges. Offers chatbots, IT support automation, and sales engagement.

Centralizes customer messages using AI for management, offering automation, collaboration, integration, security, and analysis for enhanced service.

Live chat tool with chat history, unsent messages capture, group conversations, editing of replies, typing insights, wide device compatibility and full encryption.

Featurebase is a free customer feedback tool that lets you create public feedback boards to capture, manage and organize your feedback, feature requests and bug reports. Capture unlimited feedback for free, no trials. Changelogs and roadmaps as well!.

Lyro is the first conversational AI chatbot for small and medium businesses, made to automatically solve up to 70% of customer problems.

AI solutions enhance support and sales with CRM integration and digital communication. 50+ CRM options, VoIP telephony for inbound and outbound calls.

Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms – not days later.

Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

MyLiveChat is a free live chat software for eCommerce websites. It allows real-time interaction with website visitors through a chat button, which can be added using HTML code. The button integrates smoothly with your website design without causing disruptions.

AI-powered customer conversation platform unifying messaging apps, email, SMS, and webchat in one inbox with workflow automation, analytics, and marketing tools.

Analyzee is a free, unified SaaS for real-time analytics, customer engagements & session insights. Easily integrate with a single script, centralize data from multiple sources, and interact live with customers, all on a self-hosted, robust infrastructure.

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

Comm100 Live Chat powers real-time, personalized engagements when visitors need it most. Via website and mobile, agents can use screen sharing, auto-translation, and audio/video for efficient support.